Last updated: 20th August 2025
 

The Soft Space (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us.
 

1. Information We Collect

We may collect the following types of information when you make an enquiry, booking, or interact with our services:

• Personal details: your name, email address, phone number, and event details.

• Payment details: if you book with us, we collect necessary billing information (processed securely through our payment provider).

• Event information: location, date, and specific hire requirements.

• Photos/videos: if you consent, we may take or use photos/videos of our setups for marketing purposes.
   

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and confirm bookings.

• Process payments and send invoices/receipts.

• Coordinate delivery, set up, and collection of hire items.

• Communicate important updates about your booking.

• Improve our services and customer experience.

• Share photos/videos of our setups (with your permission).
   

3. Sharing Your Information

We do not sell or rent your personal information to third parties.
We may share your information only when:

• It is necessary to deliver our services (e.g., with delivery staff or third-party payment processors).

• We are required to do so by law.
   

4. Data Storage and Security

• We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

• Payment details are processed securely and are not stored by us.

• Personal information is only kept for as long as necessary to provide our services or comply with legal requirements.
   

5. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request corrections to your information if it is inaccurate.

• Request deletion of your information (subject to legal and contractual obligations).

• Withdraw consent for photos/videos to be used in our marketing.
   

6. Cookies & Website Use

If you visit our website, we may use cookies to improve your browsing experience. These cookies do not collect personal information unless you choose to provide it through a form or booking.
 

7. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always be available on our website, and the “last updated” date will be revised accordingly.
 

8. Contact Us

If you have any questions or requests about this Privacy Policy, please contact us at:
hello@smilensnapphotobooth.com.au

 

or on Instagram
@thesoftspace.gv