Question 1

How can I book my event?

Accepted Answer

Booking with us is easy! Simply contact our team for a quote, through our booking form to check availability and secure your event date. Your booking is not secured until the deposit has been paid.

If you have any questions before submitting the form, feel free to reach out via email or message us on Facebook or Instagram. We’re always happy to help.

Question 2

Do you offer themed props?

Accepted Answer

Yes, we provide a range of themed props to match your event's style and theme. Let us know your preferences, and we'll make it happen.

Question 3

Can I request a custom backdrop?

Accepted Answer

Absolutely! We offer custom backdrop options to tailor the photobooth setup to your event's colour scheme or theme for an additional fee. Just let us know your vision, and we'll bring it to life.

Question 4

When will I receive my personalised guestbook?

Accepted Answer

You can take home the guestbook right after the event, complete with messages and photos from your guests.

Question 5

Will there be an attendant to assist us during the event?

Accepted Answer

Of course! Depending on the event size, there will be up to two full-time photo booth attendants who will offer supervision and technical support throughout the event.

Question 6

How much time do you need to set up for an event?

Accepted Answer

We aim to arrive 1.5 hours before your scheduled booking time to set up for your event. This setup time is separate from your actual booking time.

Question 7

My event is outdoors- is this an issue?

Accepted Answer

Outdoor events can present unpredictable lighting conditions due to changes in natural sunlight, which may affect the consistency of photos. Fluctuating light from the sun, clouds, and other factors can cause uneven exposure, impacting photo quality.

The customer is responsible for ensuring the photo booth is set up under protective covering and placed on a level, concrete-like surface. If the customer is unable or chooses not to provide appropriate cover, photo booth services will end if inclement weather occurs. In the event of early service termination due to weather during an outdoor event, the customer will not be entitled to any partial or full refund.

Question 8

What if someone causes damage to the booth or equipment?

Accepted Answer

The hirer will be liable for any damage caused to the hired equipment within the duration of the hire, as well as during any idle time, set up or removal - if this damage was caused by guest/s of the event.

Question 9

What is the payment policy?

Accepted Answer

To secure your booking, a non-refundable deposit of 50% is required to secure your booking. The outstanding balance must be paid 7 days before the event. Failure to complete payment will result in the cancellation of the customer's booking and forfeiture of their initial deposit (50%).

**Your booking is not secured until the deposit has been paid.

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