At Smile N Snap Photobooth, we strive to make every event fun, memorable, and worry-free. We understand that plans can change, and we aim to accommodate our clients as fairly and transparently as possible.
 

1. Booking & Payment

• Payment Terms: Prices are subject to change. Please refer to your issued invoice for final charges. By making a payment, you agree to the terms and conditions in this contract.

• Initial Payment: A non-refundable deposit of $350 is required to secure your booking. The outstanding balance must be paid 7 days before the event. Failure to complete payment by 7 days will result in the cancellation of the customer's booking and forfeiture of their initial deposit ($350).

• Short notice bookings (within 7 days of the event date) must be paid in full at the time of booking and is not non-refundable if the event of cancelled.

• If the client requests use of Smile N Snap Photobooth in excess of the time noted on the Booking Agreement, you will be charged an additional $200 per hour or part-hour.
   

2. Cancellation Policy

• If you wish to cancel your booking, you must notify us at least 7 days prior to your scheduled event date. We will refund you your partial payment.

• Cancellations made after 7 days prior to the event are not eligible for a refund. This includes full or partial payments, as we reserve that time and prepare equipment and staff specifically for your booking.

• If the client wishes to end their service earlier on the day than the agreed time, they will not receive a refund or deduction from their full payment.
   

3. Rescheduling

• If you need to reschedule, we will do our best to accommodate your new date, subject to availability.

• Rescheduling with less than 14 days’ notice may incur a rescheduling fee.
   

4. Event Disruption or No-Show

• If we are unable to fulfil your booking due to an issue on our end (e.g., equipment failure, staff emergency), a full refund will be issued, including your deposit.

• If we arrive and are unable to set up or operate due to venue issues or client delays, and the event cannot proceed, no refund will be issued.
   

5. Weather & Outdoor Events

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• For outdoor events, it's the client’s responsibility to provide adequate cover and contingency plans in case of bad weather.

• Refunds will not be issued due to weather-related issues unless cancellation is made at least 14 days in advance.
   

6. How to Request a Cancellation or Refund

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Please email us at smilensnapphotobooth@gmail.com with:

• Your full name

• Event date and location

• Reason for cancellation or refund request

We will review your request and respond within 2-5 business days.